Next generation of AI for Tourism, Hospitality & Experiences

Conversational marketing engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. Paula Carreirão has been an important voice in the hotel industry for the last 12 years, combining her hospitality experience with her passion for travel and marketing. As a hospitality expert and a Content Specialist at Cloudbeds, you’ll find Paula writing and talking about the hotel industry, technology, and content marketing.

Users can ask complex or vague questions and receive precise answers to “Generate Your Dream Trip Just Like That”. With the increasing hype surrounding ChatGPT and Generative AI Chatbots, the Travel and Hospitality industry is now embracing the potential of this transformative technology. While many companies in the travel industry have acknowledged the impact of Generative AI on their business, only a few have taken the leap to implement this cutting-edge technology.

Hotels  Resorts Hostels

The success is also evident in their occupancy rate reaching 105%, and a robust forward booking position, with most demand for 2024 sailings. Take, for instance, the case of Tastewise (TasteGPT), a startup that uses Gen AI to curate customized menus for restaurants. Through the analysis of consumer data and food trends, Tastewise chatbot for hotel employs AI algorithms to recommend menu items that are highly likely to resonate with each client. This personalized approach allows establishments to differentiate themselves in a fiercely competitive market. Send auto­mat­ed requests for guest sur­veys and Tri­pAd­vi­sor reviews to boost your hotel’s online reputation.

• The chatbot also directs customers to answer a few basic details for the purpose of registration.
• Generative AI hospitality chatbot provide answers to frequently asked questions (FAQs) by using quick inputs that cover all the information about their properties.
• Instant gratification is a significant factor in travelers’ behavior when researching their next trip.
• This article looks at the successful implementation of AI chatbots by a number of major hotel chains and the lessons business managers can take away from it.

Sign up to our monthly newsletter for industry insights, product news, partner updates and more. In this way, you will have the flexibility to display more visual and impactful content to influence the user’s decision-making.

Generative AI in Hospitality and Travel: How to Boost Guest Experiences and Multiply Revenue

You can craft personalized upselling opportunities targeting guests with room upgrades, spa services, on-property restaurants, and more. Remember cross-selling opportunities, like tailored recommendations for special offers. When potential guests visit a hotel website, they often have questions before booking.